Configure Appointment Details

Appointment System

Booking a routine appointment

These are the ways you can book a routine appointment:

  • Click on the DoctorLink app
  • Click on 'Request a Routine Appointment' 
  • Telephone the surgery - option 2

GP appointments are for 10 minutes and are for one person only. It is not possible to discuss more than one item per appointment.

Most appointments will be telephone or video consultations in the first instance.  If you need to be seen you will be invited to attend the surgery.  

On the day emergency appointments

All patients requiring an on the day appointment will be booked into our telephone triage list. This list will be overseen by our Unplanned Care Team.

This is the way you can book an on the day appointment:

  • Telephone the surgery - option 1

Online Appointment Booking

Blood test and cervical smear appointments are available to book online through SystmOnline. Please ensure that you select an appointment at your preferred site before booking. 

To book an online appointment:

  • Please attend the surgery with photo ID to obtain a user name and password.

Once you have received your password please allow 24 hours before you can access the system. 

Medication Review

Patients on repeat medication will be asked to see a pharmacist at least once a year to review these regular medications. Notifications of this should appear on your repeat slip.

These are the ways you can book a medication review:

  • Telephone the surgery - option 2
  • Click on 'Request a Routine Appointment' 

Home Visit

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. 

Your clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. 

 This is the way you can book a home visit appointment:

  • Telephone the surgery before 11.00am


How to cancel an appointment

You can cancel your appointment by:

  • Click on 'Cancel an Appointment' (This can only be used if your appointment has been arranged for more than 24 hours in advance)
  • Reply 'cancel' to your SMS reminder
  • Telephone the surgery - option 3

We realise that everyone can make mistakes however, we have a minority of patients who miss appointments regularly and this impacts significantly on other patients, increases the waiting time for appointments and is a waste of resources.

We have a policy in place to take action in these circumstances which has been fully approved by our Patient Participation Group.

Please click the following link to view the DNA policy.

DNA Policy.pdf